Privacy Policy

1. Overview

DSP International ("DSP," "we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit dspintl.com or use our services (the "Site"), how we use and share it, and the choices you have. By using the Site, you agree to the practices described here and in our Terms of Service.

2. Information We Collect

Information you give us

• Account details: name, company, email address, phone number, username and password when you register.
• Orders and quotes: billing and shipping addresses, products requested, purchase history and any tax-exemption or business documentation you provide.
• Messages and forms: information you submit through our contact form, product inquiries, quote requests and Repair Depot (RMA) forms.
• Newsletter sign-ups: your email address when you subscribe to our sales flyers.

Payment card details are entered with and processed by our third-party payment providers. We do not store full card numbers on our servers.

Information collected automatically

• Device and browser information, IP address, and approximate location derived from it.
• Pages viewed, products browsed, searches, referring pages and the dates and times of visits.
• Information collected through cookies and similar technologies, described below.

3. How We Use Information

• Create and manage your account and show pricing for your account tier.
• Respond to quote requests, inquiries and support messages.
• Process, ship and follow up on orders, returns and repairs.
• Send transactional messages, such as order confirmations and shipping updates.
• Send sales flyers and promotions if you have signed up to receive them.
• Understand how the Site is used so we can improve our catalog and service.
• Prevent fraud, spam and abuse, and keep the Site secure.
• Comply with legal, tax, accounting and regulatory obligations.

4. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your cart and quote list, save preferences such as light or dark display mode, and understand how visitors find and use the Site.

We use third-party tools, such as Google Analytics, to measure traffic and usage, and Google reCAPTCHA to protect our forms from spam and abuse. These providers may collect information about your device and use of the Site under their own privacy policies. You can learn how Google uses this information at google.com/policies.

Most browsers let you block or delete cookies. If you do, some parts of the Site, such as signing in, your cart or quote list, may not work properly.

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers who host the Site, process payments, deliver email, provide analytics or help with fraud prevention, and who may use the information only to provide services to us.
• Shipping carriers to deliver orders and return repaired items.
• Legal and safety purposes when required by law, regulation, subpoena or court order, or to protect our rights, customers or others.
• Business transfers in connection with a merger, acquisition, financing or sale of assets, subject to this Policy.

6. Emails & Sales Flyers

If you subscribe to our sales flyers, we will send you promotional emails. You can unsubscribe at any time using the link at the bottom of any marketing email. Even if you opt out of marketing, we may still send messages about your account, orders, quotes or repairs.

7. Data Retention

We keep personal information for as long as your account is active or as needed to provide our services, and afterward as required for legitimate business purposes such as maintaining order, tax and warranty records, resolving disputes and enforcing our agreements.

8. Security

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. Please use a strong, unique password for your account and keep it confidential.

9. Your Choices & Rights

You can review and update most account information by signing in to My Account. You may also ask us to:

• provide a copy of the personal information we hold about you;
• correct inaccurate information;
• delete your information, subject to records we must keep by law;
• stop sending you marketing communications.

Depending on where you live, including California, Nevada and other U.S. states with privacy laws, you may have additional rights under applicable law. We will not discriminate against you for exercising them. To make a request, contact us using the details below; we may need to verify your identity before responding.

10. Children's Privacy

The Site is intended for business customers and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

11. Visitors Outside the United States

The Site is operated in the United States, and information we collect is stored and processed in the United States. If you access the Site from another country, you understand that your information will be transferred to and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Material changes may also be communicated by email or a notice on the Site.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please reach out through our contact form and choose "Something else" as the topic.